Single Membership | Off Peak

Fistral Spa is dedicated to providing our members with an environment which promotes well-being and relaxation. In order to derive maximum benefit from this environment we feel it is important to outline our expectations of each other.

TREATMENTS
The treatments you select are reserved especially for you. If you or your guests cancel any appointment with less than 24 hours’ notice we will therefore have to charge a 100% cancellation fee.

GUESTS
We would be delighted to welcome guests of our members to The Spa. Members will receive a certain amount of guest passes on their annual renewal date. Additional guest passes can be purchased from Spa Reception at a 50% reduction. We reserve the right to refuse any guest admission. Guest will be refused entry if they do not have a valid guest pass.

CHANGES IN REGULATIONS
Members and their guests shall observe any regulations for the use of the facilities which may be added to and varied from time to time. The Spa reserves the right to set aside facilities with notice for exhibitions, conferences or other social events and activities.

PRICES AT THE SPA
The Spa reserves the right to amend prices and subscriptions. The Spa reserves the right to increase any direct debit payments as a result of government increases in tax such as VAT. Please join our email list to be made aware of any special members offers.

BEHAVIOUR OF MEMBERS
We reserve the right to refuse admission and/or cancel membership forthwith if any member shall in our opinion cause a nuisance or annoyance to other members or users of the facilities. A member whose admission is refused and/or whose membership is cancelled shall not be entitled to any refund of the joining fee or annual subscription.

FORCE MAJEUR
Fistral Spa shall not be deemed in breach of these terms and conditions by any reason  of any delay in performing, or any failure to perform, any of the obligations in respect of  these Terms & Conditions, if the delay or failure was due to any cause beyond members or The Spa’s control, including, but not limited to, acts of God, explosions, actual or suspected terrorist attacks, floods, fire or accident, war or threat of war, sabotage or civil disturbance, prohibitions, or measures of any kind on the part of any government,  parliamentary or local authority, import or export regulations or embargoes or industrial actions or trade disputes.

YOUNG PEOPLE
The unique facilities within The Spa are suitable only for those over eighteen years of age. To maintain the tranquil environment and to promote the feeling of relaxation and well-being. The Spa is an exclusively adult environment.

MAINTENANCE
Periodically we may need to close down certain facilities within The Spa for routine or emergency maintenance. In the case of routine maintenance we will advise you of these close downs on the notice board and in the members newsletter. In case of unforeseen circumstances we well endeavour to minimise disruption.

LIABILITY
Fistral Spa will not accept any liability for any accident or injury (including any fatality) to any member or guest that may occur on the premises or within the grounds of The  Spa (or hotel) other than liability which may arise from the negligence of Fistral Spa or its  staff. All such accidents must be reported immediately to a member of staff.

PERSONAL DETAILS
We will record any personal information you give us in line with the current data protection laws. Members agree to keep the Membership Department up-to-date with any changes in their personal details such as email addresses, home address and contact phone numbers.

ETIQUETTE
Appropriate swim wear and fitness attire must be worn at all times. All weights and  equipment must be put back after use. We supply sweat towels and flip flops for your every need. Any inappropriate behaviour you will be asked to leave by a member of the team. Please wipe down the equipment after use and put used towels in the laundry bins.

PHYSICAL CONDITION
In applying for membership, the member warrants and respects that so far as he/she is aware, he/she is in good physical condition and that he/she is capable of all forms of exercise and that such exercise would not be detrimental to his/her health. It is the member’s sole responsibility to bring to the attention of Fistral any medical condition that may present a risk to any member in engaging in any particular activity. We ask that all members complete a pre-activity questionnaire on joining and are obliged to tell us of any changes in medical conditions during their membership at Fistral Spa.

SAFETY REGULATIONS
The floor may be slippery when wet, please take extreme care. Enter the pool slowly using steps as indicated on the pool plan. Prolonged stays in the sauna or steam room are not advisable. Foot infections i.e. Verruca’s should be suitable covered at all times. Water is available from water coolers — remember to keep yourself hydrated at all times. Before leaving the pool area it is advisable to take a cool shower to lower body temperature. Please abide by all the safety and advisory notices around the spa.

GENERAL USE
No glass must be taken into the pool or associated areas. All mobile phone must be switched off at all times. All jewellery should be removed. Fistral Spa operates a no smoking policy. No running, diving or jumping in the pool areas.

HYGIENE
In the interest of hygiene, we insist that all bathers shower thoroughly in the changing rooms before entering the pool area. Long hair must be tied back. Please sit on a towel in the saunas.

SUBSCRIPTIONS, JOINING FEES AND DIRECT DEBITS
In applying for membership, the member understands that joining fees and annual subscriptions are non refundable. Payment is made either by single payment discounted annual payment or by direct debit.

CANCELLATION OF AN ANNUAL DISCOUNTED MEMBERSHIP, PAID IN ADVANCE.
A 12-month upfront Membership is non-cancellable within the first 12 months of membership. If a membership is not renewed by/on the specific renewal date, your membership will be deemed to have lapsed and you will not be allowed access to the Spa without payment. If you wish to re-join after your membership has lapsed (i.e. after your renewal date), you may have to pay a re-joining fee.

CANCELLATION OF DIRECT DEBIT PAYMENT MEMBERSHIP
For members paying by monthly direct debit one calendar month’s written notice must be given to terminate the membership. The Direct Debit will be rolling until cancellation

JOINT MEMBERSHIP
Joint members must live at the same address. Where Joint Membership fees are paid by Direct Debit, they must be paid from one bank account only. If one part of the Joint membership ceases to be a member, and the remaining person wishes to continue, they must revert to an individual rate.

MEMBERSHIP CARDS
Members must carry their membership cards when visiting The Spa. Replacement cards are available from reception at a cost. Members are responsible for their cards. Shared access with a non-member will result in termination of membership with immediate effect.

QUALITY ASSURANCE
Your complete satisfaction is very important to us. We do everything possible to get things right but if there is something we need to improve, please tell us. Speak to a member of staff at the time so they can put things right as soon as possible. Refunds can only be considered if we have been given a reasonable opportunity to address the complaint. You can also place feedback in the comments box at reception or email spamanager@fistralbeachhotel.co.uk Please include your contact details.